Utility Billing Frequently Asked Questions

Utility services include water, wastewater, and solid waste collections. The City of Beeville Staff works with customers to provide service information, schedule service connections and disconnections, solve billing problems, and secure payments on accounts.

How do I connect or disconnect service?

The City of Beeville provides water and wastewater services to the Beeville community. For new service, you will need to provide a valid government-issued ID or driver's license, Social Security Number, and rental lease agreement or legal documentation proving homeownership. To disconnect service, you will need your account number from a billing statement and complete an application for disconnection service. 

Connect/ Disconnect Utility Service

Can I view my bill and pay online? How do I sign up for paperless billing?

Yes, you can view your account information online at Utility Online Pay. Customers have the option to pay now or schedule payment and establish ACH bank drafts. Through the online Utility Billing, customers can establish e-billing and sign up for reminders. Click here to continue to Utility Online Pay.

How to sign up for electronic bank payments.

There is an easy way to pay your City of Beeville utility bill without ever writing a check, buying postage stamps, or driving to City Hall to make a payment in person. You can have your utility bill payment withdrawn automatically from your checking or savings account each month using the automated payment system. And, it's free of charge! With the automated payment system, your utility bill is always paid on time. Sign up through the Utility Billing Account Management.   Automatic Bank Draft Authorization Form.pdf 

How to arrange payment for a past-due bill.

Utility bills are billed monthly. The due date is printed on the bill. If you are unable to pay by the date noted on your bill and wish to make a payment arrangement, please call Utility Administration Office at (361) 358-4641 between 8:00 am - 4:30 pm Monday through Friday. Payment arrangements are made on a case-by-case basis. Failure to pay your bill may result in your service being disconnected. 

If you receive a disconnect notice (Red Bill) and payment has been made, please call Utility Billing Administration Office at (361) 358-4641 between 8:00 am - 4:30 pm Monday- Friday. Customers should not disregard disconnection notices.

A deposit/dropbox for payment is located at City Hall on the left side of the main entrance doors. Deposit/dropbox payments are processed Monday through Friday in the mornings. Do not place cash in the deposit/dropbox (check or money orders only) for your protection.

How can I view/ manage my Utility Account and keep track of water usage?

Utility customers can login into Utility Account Management to review transaction history, view address and account information, review consumption history, and manage payments. Most Utility Customers may also monitor water consumption with real-time data, alerts, and analytics with My Water Advisor 2.0. Utility customers will need to create an account online or through the mobile app to get started. Click here to be directed to Utility Account Management or My Water Advisor 2.0.

I am having trouble paying my bill. Who do I talk to?

Call Utility Administration Office at (361) 358-4641 between 8:00 am - 4:30 pm on weekdays. If you are experiencing financial difficulties which temporarily prevents you from paying on time, please let us know. In many cases, we can work out a payment plan to allow you to continue receiving services. Past account payment history is considered when payment plans are being considered.

You can also call the Community Action Corporation of South Texas (CACOST). They may be able to assist you to pay your bill through the state's LEAP program. They are available Mondays and Thursdays, their phone number is (361) 364-0220. The Community Action Corporation of South Texas is not affiliated with the City of Beeville and assistance is based on funding and eligibility. 

If you would like to speak to the Supervisor of the department please click here to be directed to a scheduling page for available times.

When service has been disconnected due to nonpayment.

If your utility service has been disconnected for nonpayment, the full amount of the past-due bill and service charge fees must be paid before the service is reinstated. 

If your utility services has been discontinued, and you feel this was done in error, please call Utility Administration Office. Utility Administration Office can be reached at (361) 358-4641 between 8:00 am - 4:30 pm  Monday through Friday. For after-hours emergencies, please call Beeville Police Department at (361) 358-8100. 

Who do I call to report a water line break/ leak? 

Please contact the Utility Administration Office to report water line breaks. Utility Administration Office can be reached at (361) 358-4641 between 8:00 am-4:30 pm  Monday through Friday. After hours, please report the issue to the Beeville Police Department at (361) 358-8100.

Who do I call if I have a sewer line backup?

If you experience a sewer line backup/ blockage, call the Utility Administration Office to report at (361) 358-4641 Monday through Friday, 8:00 am-4:30 pm. After hours, please report the issue to the Beeville Police Department at (361) 358-8100. 

If a line cleanout is accessible, the City of Beeville Water M&O crew will be able to determine if the blockage is in the customer's line or in the City of Beeville line. If the blockage is in the City's line, the crew will be able to break the blockage, ending the backup. Any blockage on the customer's line is the responsibility of the customer to repair. Customers will need to contact a licensed plumber to assist to resolve the issue.

My water meter needs repair. Who do I call?

Please contact the Utility Administration Office to report any issues with your meter. Utility Administration Office can be reached at (361) 358-4641 between 8:00 am-4:30 pm  Monday through Friday.

I am selling my house and need to disconnect utilities.

The owner of the property (Account Holder), rather than the realtor or title company, needs to complete an application for disconnection in person at City Hall or Online. Account Holders should complete the application for disconnection, show proper ID, and provide a forwarding address. Online applications are taken here. Allow at least 24 hours for this to be completed.