Utility Billing Calendar

                                                             Utility Billing Cycle Calendar

                                                              Reading/Due/Penalty/Cutoff Dates

                                                 (Penalties are posted before noon on penalty dates)

Rules Applied: Service Periods are close to 30 days between meter reads; the Bill date is 10-12 business days from the meter read date. The due date is on or close to the last day of the month. The penalty date is 3-4 days after the due date (10% late fee applied and Notice mailed/e-mailed to customer).   

*If you do not receive a utility bill in the mail it does not exempt you from receiving a late fee as the City has alternate means to receive a bill/get bill information.

*If payment is mailed to our office check with Staff to ensure that they have received payment.  If we have not received the mailed-in payment it might be time to look at alternative methods of paying (i.e, bank draft, online bill payment, or by phone 1-866-277-1417). 

*This calendar is being provided in good faith and with the understanding that dates may change due to unforeseen factors, and in the event of a discrepancy, the due date printed on your bill supersedes this calendar.  Holidays included are federal bank holidays and city holidays in which the office is closed.