The Utility Billing staff is responsible for reading, maintaining, billing, and collection of approximately 5,000 water and sewer accounts each month. Utility Billing also handles requests to connect and disconnect or transfer services, answers customer inquiries concerning their accounts, and handles all billing maintenance necessary to send accurate and timely bills to our customers. In addition, they collect payments for franchise fees, refuse services, collection station, building permits, occupational licenses, and payments for any other service the City may provide.
In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872.
H.B. 872 applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.
Effective immediately, an MOU may not disclose customer information (including the customer’s address) under the Public Information Act (PIA) unless the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system.
H.B. 872 essentially reverses the prior law’s requirements. Before H.B. 872, utility customers had to fill out a form to request their information remain confidential. Failure to do so made the customer’s information public. Now, a customer’s information is protected unless the customer opts to make it public.
MOU customers may elect to make their information public by submitting a letter or email requesting disclosure of their personal information in response to Public Information Act requests.
To elect or rescind disclosure of your personal information in your customer account record please complete and sign the form "Customer Release/Rescinding of Information Authorization Form".